Evo now gives admins the ability to reset the Evo Mobile App Security Questions and Answers! If you have a user who does not remember their security answers or for any other reason, you can now reset this for them within their User Details. Let's take a look at how this works:

DO NOTE: There is a new role that must be enabled for the administrative user under Role-Based Permissions in order to access and use the feature. It is located under Users, titled Reset Security Questions. Global admins do not require this role to be enabled. Refer to the screenshot below.

Resetting the Security Questions

1. Log into your Evo Portal as an Administrative user (url.evosecurity.com)
2. Click on "My Company" or locate the Customer you would like to view
3. Click on the "People" tab.
4. Locate the user that would like security questions reset and click on the e-mail of that user to view the User Details page.
5. On the user details page, you'll notice a new button available for you to interact with

Click on this button, accept the confirmation dialog box, and the user's security questions and answers will be reset!

NOTE: If your 3rd party keys do not appear after a Security Question reset and install, please uninstall the Mobile app once more. Re-download the app, re-scan the key, then answer those new security questions you just created. Your 3rd party keys should now appear.

Using the Evo Mobile App

After the security questions and answers have been reset, the user must perform additional steps from their end in order to be properly set up once more:

1. Have the user uninstall the Evo Mobile App
2. Once uninstalled, have the user download and re-install the Evo Mobile App
3. Once re-installed, have the user scan the QR code once more
4. This should prompt the user to create new security questions and answers!

That should be it! If you experience any issues with this feature, do please reach out to support@evosecurity.com