Symptom: Secure Login keeps asking users to enter Offline Code (randomly) even though they have a good internet connection.
Causes: It could be your Firewall/Endpoint Protection is blocking Evo URLs and/or EvoSecurity folders.
Solution:
1. Add these URLs below to your Firewall whitelist
| URL | Port |
| ifconfig.me |
443 (LDAP and Credential Provider) |
| api.evosecurity.com |
443 (LDAP and Credential Provider) |
| sync-api.evosecurity.com |
443 (LDAP Only) |
| a3k8pqjo2tpsr9-ats.iot.us-east-1.amazonaws.com |
8883 (LDAP Only) |
2. Add these folders below to your end-point protection whitelist
| C:\ProgramData\EvoSecurity |
| C:\Program Files\EvoSecurity |