As of November 11th, 2024, any users that has not been synchronized into Zendesk will not be able to access the Evo Support Portal. This includes Evo's Knowledge Base content.
Summary
Evo now syncs users between Evo Portals and Evo's ticketing system automatically. This allows for users to have access to the support team in a more automated fashion.
Evo has already made efforts to synchronize all existing users as of September 13th, 2024 within the Evo Administration Portals to users within the ticketing system. These options do apply to both new and existing users but existing users should already have this option selected.
User Options
This option is only available to users within the "My Company" tenant (Users outside this tenant will not see this option) and users that are set up as Admins within the Evo Portal
Go to My Company -> People -> User and you'll see the option displayed there.
- If the toggle is already enabled, the user exists within the Evo Support Portal and no action needs to be taken.
- If you enable the toggle, if the user already exists but hasn't been linked, the user accounts will be connected.
- If no user exists, a new user will be created within the Support Portal and the user will receive an email to create a password for their user. This password is not associated with the Evo account itself, they are independent logins.
- If the toggle is disabled, this will delete the users account within the Evo Support Portal (Not from the Evo Portal itself)
- If a user is removed from the Evo Portal, their account will be deleted. Any tickets that were requested by the user can still be retrieved but may require assistance from the Evo Support team.