How do I manage my user licenses?

A user license determines if the user can use Evo Secure Login. Each user must have at least one license.

From the customers’ people table, you’ll be able to see which users are currently licensed, and which are not. You’ll also be able to see many licenses remain for distribution among the customers’ users.

• Buy more licenses
• Assign a user license
• Remove a user license

How to buy more licenses

If you have more users than you do licenses, you can always register for additional licenses. This should be completed by an administrator who has access to Billing & Licensing.

You’ll be able to see from the tenants’ users table, how the licenses have been distributed. And just how many you have left to distribute. 

1. From the Left Nav menu, click My Company. Alternatively, click Customers and find the customer you'd like. You can also opt to use the Global Search Bar.
2. From the side navigation, click People.
3. Click Staged (or the All tab) to locate newly synced or created users.
4. In the displayed list of users, find the ones you want to license. Check the box at the beginning of each row.
5. Click the actions menu located above the user table, hover over Assign License, and click Buy More?
   

Alternatively, you can head directly to the Billing and Licenses page for direct purchases.To update the licenses for a customer, refer to How do I manage my licenses?

How to assign a user license

Before you can authorize a license for a user, you must have the correct number of licenses associated to the customer. Refer to How do I subscribe to Evo?

If the customer is licensed for both Evo Standard and Evo RADIUS, you must assign an Evo Standard license before the Evo RADIUS license is assigned.

1. On your dashboard, click My Company. Alternatively, click Customers and find the customer you'd like. You can also opt to use the Global Search Bar.
2. On the left nav, click People.
3. Click Staged (or the All tab) to locate newly synced or created users.
4. In the displayed list of users, find the ones you want to license. Check the box at the beginning of each row.
5. Click the actions menu located above the user table, hover over Assign License, click the appropriate license to assign.
6. If the tenant is also licensed for Evo RADIUS, repeat steps 5-7 to assign an Evo RADIUS licenses.

Repeat steps 2-7 for each tenant users who are to be licensed.

How to remove a user license

Best practice is to remove a license from a user who is no longer part of the organization, and therefore should no longer be granted access.

After you have removed a user license the license will be put back into the pool of licenses to be distributed to the tenants’ users. If the user is licensed for both Evo Standard and Evo RADIUS, you will need to remove both licenses.

1. On your dashboard, click My Company. Alternatively, click Customers and find the customer you'd like. You can also opt to use the Global Search Bar.
2. On the left nav, click People.
3. Click Active (or the All tab) to locate those users.
4. In the displayed list of users, find the ones you want to remove license for. Check the box at the beginning of each row.
5. Click the actions menu located above the table, hover over Remove License.
6. Click the appropriate license to remove. Note: If the user is licensed for both Evo Standard and Evo RADIUS, you must remove Evo RADIUS first, before Evo Standard can be removed. 

Repeat steps 2-7 for each tenant users who are to be unlicensed.