How do I disable, enable, or delete user devices (Endpoints)?

The Endpoints page displays the list of devices connected to your users. If you suspect there is an unknown device, you can either disable the device or delete it. If disabled and you find it is a valid device, you can always re-enable it for continued use.

How to disable a device

Disabling a device, will as expected, prevent it from being used for authentication purposes. If the device has been confirmed as valid, or a lost device has been found, it will need to be re-enabled.

1. From the dashboard, click My Company. Alternatively, click Customers and find the customer in question.

2. From the side navigation, click Endpoints.
3. In the displayed list of endpoints, find the device you want to disable. Check the box at the beginning of each row.
4. Click the actions menu located above the table.
5. Click Disable.

How to enable a device

1. From the dashboard, click My Company. Alternatively, click Customers and find the customer in question.
2. From the side navigation, click Endpoints.
3. In the displayed list of endpoints, find the device you want to enable. Check the box at the beginning of each row.
4. Click the actions menu located above the table.
5. Click Enable.

How to delete a device

It is best practice to delete a device that is unknown, or no longer in use (lost or damaged).

Deleting devices cannot be undone.

1. From the dashboard, click My Company. Alternatively, click Customers and find the customer in question.
2. From the side navigation, click Endpoints.
3. In the displayed list of endpoints, find the device you want to delete. Check the box at the beginning of each row.
4. Click the actions menu located above the table.
5. Click Delete.