Password rotation support is only available for shared elevated access accounts that are tied to Active Directory (On-Prem or Azure).

Automating password rotation on your shared accounts is a great way to keep your users and systems secure. It also removes the need for a technician to remember to take care of the rotation on behalf of your organization.

• Enable password rotation
• Disable password rotation

How to enable password rotation

1. From the dashboard, click Access.
2. Click Shared Accounts.
3. In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
4. In the displayed list of shared accounts, find the ones you want to edit. Click the "pencil" icon at the end of the row.
5. Switch the toggle to enable password rotation.
6. Use the slider to select the rotation frequency.
   1. Days: Anywhere between 1-hour to 24-hours.
   2. Hours: Anywhere between 1-day to 30-days.
7. Click Edit Shared Account.

Repeat steps 5 to 8 for each tenant shared account that is to be enabled for password rotation.

How to disable password rotation

1. From the dashboard, click Access.
2. Click Shared Accounts.
3. In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
4. In the displayed list of shared accounts, find the ones you want to edit. Click the "pencil" icon at the end of the row.
5. Switch the toggle to disable password rotation.
6. Click Edit Shared Account.

Repeat steps 4 to 7 for each tenant shared account that is to be disabled for password rotation.