Password rotation support is only available for shared elevated access accounts that are tied to Active Directory (On-Prem or Azure).
Automating password rotation on your shared accounts is a great way to keep your users and systems secure. It also removes the need for a technician to remember to take care of the rotation on behalf of your organization.
How to enable password rotation
- From the dashboard, click Access.
- Click Shared Accounts.
- In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
- In the displayed list of shared accounts, find the ones you want to edit. Click the "pencil" icon at the end of the row.
- Switch the toggle to enable password rotation.
- Use the slider to select the rotation frequency.
- Days: Anywhere between 1-hour to 24-hours.
- Hours: Anywhere between 1-day to 30-days.
- Click Edit Shared Account.
Repeat steps 5 to 8 for each tenant shared account that is to be enabled for password rotation.
How to disable password rotation
- From the dashboard, click Access.
- Click Shared Accounts.
- In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
- In the displayed list of shared accounts, find the ones you want to edit. Click the "pencil" icon at the end of the row.
- Switch the toggle to disable password rotation.
- Click Edit Shared Account.
Repeat steps 4 to 7 for each tenant shared account that is to be disabled for password rotation.