How do I disable, enable, or delete shared accounts?

• Disable shared accounts
• Enable shared accounts
• Delete shared accounts

How to disable shared accounts

1. From the dashboard, click Access.
2. Click Shared Accounts.
3. In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
4. In the displayed list of shared accounts, find the ones you want to disable. Check the box at the beginning of each row.
5. Click the actions menu located above the table.
6. Click Disable Shared Account.

Repeat steps 5 to 7 for each tenant shared account that is to be disabled.

How to enable shared accounts

1. From the dashboard, click Access.
2. Click Shared Accounts.
3. In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
4. In the displayed list of shared accounts, find the ones you want to enable. Check the box at the beginning of each row.
5. Click the actions menu located above the table.
6. Click Enable Shared Account.

Repeat steps 5 to 7 for each tenant shared account that is to be (re)enabled.

How to delete shared accounts

Deleting a shared account will remove it from any associated elevated access assignment, which will require the group to be updated.

Once a shared account has been deleted the action cannot be undone.

1. From the dashboard, click Access.
2. Click Shared Accounts.
3. In the displayed list of customers located on the left, find the customer the shared account is to be disabled. Click the customer’s name.
4. In the displayed list of shared accounts, find the ones you want to delete. Check the box at the beginning of each row.
5. Click the actions menu located above the table.
6. Click Delete Shared Account.