Please ensure that you have completed the steps outlined in the Azure Directory Sync guide.

1. Check that you have the correct group selected to sync to Evo
   • Customers=>Select the customer=>Directories=>Azure Active Directory=>Edit=>Scroll to the bottom and review the current groups selected
2. Ensure that all users have a valid email address added to their AAD profile
   1. Open the properties for any user in AAD.  Verify the email field has a valid email address
3. Check the expiration date of the certificate that was created for that AAD sync
   1. Log into AAD=>Azure Services=>Certificates & Secrets=>Check the expiration of the Evo cert
      • If it has expired, create a new one and also update the Evo Azure directory settings with the new value.

Still having an issue?  Please contact our support team via your Evo console and we will be happy to assist.